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Parts
PROFESSIONAL SUPPORT FROM THE PARTS PROS®
When you work with MCI PRO Support, you're working with The Parts Pros, the largest supplier of motor coach parts in the United States and Canada. Not only do we offer over 800 parts in our exclusive private-label Coach Guard® product line, we offer great values on more than 75,000 competitive OEM parts, as well as a catalog that includes a wide range of remanufactured coach parts. And they're all backed by our commitment to quality and reliability.
MCI PRO Support offers access to a comprehensive parts inventory consisting of more than 140,000 parts, including OEM parts for nearly all makes and models of coaches and transit buses, as well as MCI's proprietary Coach Guard parts and remanufactured engines.
Our unparalleled parts inventory is available at distribution facilities in Louisville, Kentucky and East Brunswick, New Jersey, as well as at our extensive network of Service Centers and Authorized MCI Service Providers. We make it easy to receive your parts "just in time" when you order by phone or online at our Online Parts Store, where you'll find our most current parts specials.
WHEN IT COMES TO THE PARTS YOU NEED, WE DELIVER
ONLINE PARTS STORE
The MCI Online Parts Store offers instant, real-time access to the MCI parts inventory, 24 hours a day. When you open an MCI Parts Store account, you can select items directly from your order history and enjoy a 1% discount on all orders placed there.
In addition to 24-hour access for placing orders for products from the extensive MCI catalog of MCI, OEM, Coach Guard, competitive, and remanufactured parts, the MCI Online Parts Store offers secure, password-protected ordering.
It's easy to open an MCI Online Parts Store account. Visit us for all the details!
PARTS DISTRIBUTION CENTERS
From body panels to engine and transmission components, you can count on MCI PRO Support for quick access to the comprehensive MCI parts inventory. Our 350,000-square-foot distribution center in Louisville, Kentucky — as well as a parts warehouse in East Brunswick, New Jersey, offers state-of-the-art logistics for same-day shipping. Orders placed by 12 noon EST are normally shipped the same day, at no additional cost. In addition, emergency orders placed by 10 p.m. EST can be shipped for next-day delivery at the customer's expense, anywhere that service is available. Trained MCI customer service professionals are available to help you find even the most obscure parts. We can even custom-make special parts.
We're committed to helping your business operate more efficiently. One way we accomplish that is by making sure we have the parts you need on the shelf — available for delivery when you need them.
WE ENGINEER OUR PARTS TO YOUR STRICT QUALITY STANDARDS.
MCI introduced the private-label line of Coach Guard components and parts in 1993. Since then, MCI customers have relied on MCI for the highest quality, value, and performance.
Designed and engineered mainly by MCI's own experts, many of the best innovations in the Coach Guard product line are a result of customer input to the product design process. The result: products that contribute to reduced maintenance hours, longer product life cycles, and overall customer value. Trust Coach Guard for quality that meets or exceeds OEM performance standards.
| To order Coach Guard parts,click here or phone:
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Reliability Driven Vintage Parts: Meeting your need for legacy MCI and Setra parts |
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 MCI's reputation for reliability goes way back — and so do many of our coaches. If you've got an older or out-of-production MCI or Setra coach, now it's easier than ever to access vital parts. We've partnered with Vintage Parts to make sure that you can find the legacy parts you need, when you need them — just like for current-model MCIs. Shop our parts catalog as usual, or visit VPI directly to access:
To find your legacy parts, call MCI in the U.S. at (800) 323-1290; in Canada, call (800) 665-0155 (English) or (800) 546-3457 (Français). Or visit the MCI Online Parts Store, where VPI items will be marked. Parts can also be searched and purchased at vpartsinc.com or by phone at (877) 846-8243 |
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QUALITY PARTS. AND A WHOLE LOT MORE.
In addition to access to MCI's extensive, high-quality parts inventory, MCI PRO Support offers additional products and services designed to enhance the effectiveness of your motor coach business.
PUBLICATIONS
Browse our selection of parts and maintenance manuals from MCI, and publications from some of our component manufacturers. Access MCI Service Bulletins for the past 90 days, download our handy quick reference chart as a guide to some of the more popular parts for your coach, and browse through archives of "FYI from MCI", our monthly email newsletter (click here to subscribe).
CELESTE PRODUCTS
Meet all customer comfort supply needs at competitive prices with our full range of Celeste® products, including lavatory supplies, cleaners, personal care products, and liquid soaps.
The MCI PRO Support team offers you access to the unparalleled MCI parts inventory, as well as a comprehensive menu of services designed to meet the needs of today's motor coach operator.
IT'S EASY TO ORDER:
| U.S. Phone: 800-323-1238 Fax: 800-525-4569 |
Canada Phone (English): 800-665-0155 Phone (Français): 800-546-3457 Fax: 800-872-2486 |
| 24-Hour Emergency Parts Service Phone: 800-241-2947 |
Accident Division: Order parts after major accidents 800-637-5662 |
| Customer Service 800-323-1238 Longer Hours; 8a.m. to 7p.m. EST |
Online Parts Store |
| Main Distribution Facility 7001 Universal Coach Drive Louisville, KY 40258 map |
Parts Warehouse 35 Cotters Lane East Brunswick, NJ 08816 |
Motor Coach Industries: Corporate Address 1700 East Golf Road, Suite 300, Schaumburg, Illinois 60173 | Phone: 866-MCICOACH
Copyright 2004-2013 Motor Coach Industries Int'l, Inc. and its subsidiaries. All Rights Reserved.